Our Commitment To Privacy
Your right to privacy is very important. HoopSkills.com recognizes that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.
We believe this information should only be used to help us provide you with better service. That’s why we have put a policy in place to protect your personal information.
The Information We Collect
In general, when you visit our web site and access information you remain anonymous. However, we collect personal information for two reasons:
1. Ordering Products
When ordering a product from HoopSkills.com, we request shipping information, such as your name, street address, email address, and telephone number.
This information will remain confidential and will only be used to ship you your product. We also request billing information, however you may choose whether
to submit your billing information (credit card number, etc.) over the Internet. If you choose not to submit billing information online you may submit credit
card information via postal mail or fax or a personal check via postal mail. However, this process may take longer to receive your product(s).
Your billing information will remain confidential and will only be used to process your request.
2. Submitting Feedback
If you have a question or concern, you may submit feedback via our Contact Us page. We request your name and email address in order to respond to your comments.
This information will not be shared with third parties or used for other purposes.
Our Commitment to Data Security
If you choose to submit your billing information online, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect online.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13,
and no part of our web site is structured to attract anyone under 13. If those under the age of 13 wish to order a product, we ask that their parents or young adults over 13 order products for them.
We firmly stand behind all the products we offer to our customers. For this very reason we offer a 30-day money back guarantee on all items throughout our website. (Multimedia products (CD-ROMs, DVDS, etc.) can be returned ONLY if unopened.)
Products must be returned within 30 days from their original delivery to be eligible for a refund.
If you need to return an item please email us at support@hoopskills.com and we will contact you within 24-48 hours to give you exact instructions on how to return your product(s). Return instructions differ from product to product, and therefore, we must handle each return on a case-by-case basis.
If you wish to cancel your order, we must be notified by phone or by email before your product(s) are shipped. For all other cancellation requests, please refer to the return policy above.
For questions regarding our return policy please contact us at support@hoopskills.com or call (866) 446-9452.
Thank you!
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