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FAQ

Is it safe for me to use my credit card when I order?
Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone even seeing your credit card number or information. So it's completely secure.

Do you accept COD payment for orders?
No, we do not take COD orders. We apologize for any inconvenience this may cause.

How will my product be shipped?
All orders will be shipped via UPS or United States Postal Service.

How much is shipping?
Shipping charges will be based on the total order amount. Use the following scale to calculate the exact shipping amount for your order (in the continental US):

  • 0.00 - $50 = $6.95
  • 50.01 - $100 = $7.95
  • 100.01 - $150.00 = $8.95
  • 150.01 - $199.99 = $9.95
  • $200.00 and Over (or Order one pair of Strength Shoes) = FREE Shipping!

How long will it take to receive my order?
Shipping within the continental United States takes between 5-10 business days after you place you order. International shipping times vary by location.

What is your return policy?
Click here to see our return policy.

Do you take international orders?
In many cases we are able to ship internationally, however, you MUST contact us first to request a shipping quote.

Do you accept purchase orders?
If you are interested in purchasing our products for your school or organization, please fax a copy of your purchase order to 800-730-4980. We will contact you to verify your account information as well as to arrange payment. If you have further questions regarding purchase orders, please email support@hoopskills.com.

How can I place my order if I experience difficulties with your website?
If you should have any difficulties placing your order online, please give us a call @ 801-613-8205 and we will be happy to take your order over the phone.